Thanks for getting back to me. The customisation feature was working a few days ago – but it is now not working again.
So this is still presenting a major issue.
I have deactivated any plugins that I installed – and tested all of them one by one – but this problem persists.
I noticed that there are a number of plugins from third parties that seem to have come with the Dzen theme… could one of these be presenting an issue?
Other than that, it could perhaps be due to the fact that I installed this theme last year and then there were no updates made or theme upgrades until this week – I updated the theme to the latest version earlier this week. It is from them that this appears to not be working… I updated the theme by uploading it to FTP rather than by the direct upload method of a zip file within the dashboard’s themes page.
I’ve just deleted the theme and reuploaded it (via FTP) – the issue still persists.
Basically I feel I have done all I can to get this to work – do you mind having another look to see what may be causing this?
Many thanks
