Problem to calculate the shipping

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This topic contains 9 replies, has 2 voices, and was last updated by  ab-themes 8 years, 5 months ago.

Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • November 14, 2015 at 10:01 pm #11852

    repirespeixoto
    Participant

    Even with the setting to send for Brasil, when I use a brazilian zip code I got a massage that says that we don’t ship to Brazil..
    Was working perfectly today but I don’t know what happen that now I got this issue. I’m sending the password and the pictures attached.

    Thank you so much

    November 14, 2015 at 10:02 pm #11853

    repirespeixoto
    Participant

    pictures

    November 16, 2015 at 7:38 am #11880

    ab-themes
    Keymaster

    This is odd. Does it work when you remove the ‘Specific countries’ in your settings, and set the point of sale to Brazil?

    November 16, 2015 at 5:14 pm #11909

    repirespeixoto
    Participant

    No, didn’t work, still the same problem =(

    November 17, 2015 at 7:12 am #11928

    ab-themes
    Keymaster

    We see that you have many additional woocommerce plugins installed. One of them could be responsible for this. We only test the theme with woocommerce core plugin, not add ons.

    November 18, 2015 at 7:53 pm #11975

    repirespeixoto
    Participant

    I finally found the problem and fixed! Thanks

    November 18, 2015 at 7:53 pm #11976

    repirespeixoto
    Participant

    =)

    November 19, 2015 at 7:12 am #11986

    ab-themes
    Keymaster

    Can you say what the issue was? So if anyone has the similar problem could find the answer by searching the forums :)

    November 24, 2015 at 9:53 pm #12096

    repirespeixoto
    Participant

    Sure! It was because the brazilian post office doesn’t accept the box size that I set. I check this error at the log

    November 25, 2015 at 6:51 am #12107

    ab-themes
    Keymaster

    Thank you for the answer :)

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